New Gym Management Software and Member App
Beginning April 1st, you’ll have the chance to download our new member app! It is FUELhouse branded (powered by PushPress) and I’m so excited for you to see it in action! With all of that, I also ask for your patience as we take the month of April to work through all the kinks and get all of the amazing features and accounts set up for your use beginning May 1st. We rolled out the app on April 1st so you all could have this month to enter your info and be all ready to go (like the good students you are) on May 1st!
Anyone can download the app (links below), but you’ll need an account with PushPress in order to login. I am in the midst of adding you all to this new system and it will take time. If you don’t receive an email from PushPress inviting you to download the app and login to your account by Friday April 10th, please email me and I’ll get you squared away!
What you need to know for now:
You will continue to use ZenPlanner (ZP) through April 30th - this includes class/session reservations and payments
You will continue to submit your membership requests with our forms on our member hub just like normal.
If you have any payments/bills due on or before April 30th, they will process in ZenPlanner
This means if you have a bill due in April and need to update your payment information, you will do so in ZenPlanner. This can be done from the member app or from their desktop view.
If you don’t have any bills due in April and have new payment information, don’t bother updating in ZP — just simply make the change in our new app when you’re ready to enter your info!
Any payments/bills due on or after May 1st will process in PushPress (they use the Stripe payment platform)
If you have an active membership with us as of April 1st, those accounts are gradually being added to the system. If you joined us after April 1st, you will be in a later round of being added to the new system, so thank you for your patience :)
If we had the following information in ZP, it was added to our new member app: Name, Email, Phone, Address, gender, DOB, total # of check-ins (sessions & classes) and original sign up date.
What is missing and what is pertinent for you to add to our member app on or before April 30th:
Your preferred payment method (we could not transfer this information over)
NOTE: THERE WILL NOT BE AN ACH/BANK FEE ANYMORE! WAHOO!
There is still a 3% fee for Credit Card payments
Your photo! Sorry couldn’t transfer this over!
Any missing information you find pertinent. Birthdate, address, etc.
I will host a coffee talk on Tuesday April 28th from 8am-8:30am for those that can attend - it will be recorded for those that can’t. Zoom Details below and I’ll send out a reminder beforehand.
Meeting ID: 239 510 0841
Passcode: fuelhouse
