FAQ’s
I’m interested in joining this epic group of humans! How do I do that?
In order to make sure we get you right where you need to be, we ask you book a free No Sweat Intro! Let’s have a quick chat so we can learn about your goals, fitness background, and make a plan to get you training with us!
COVID-19: We will come out stronger.
But first, read this!
We’d love to talk to you, but you’re busy + we’re busy! Did you happen to see all that we've brought to our community in just 3 weeks? Well, we're not even close to being finished. We are actually working harder than ever trying to keep everyone engaged and feeling cared for.We came up with a list of frequently asked questions to hopefully answer you and direct you to the proper resources! Please take a minute to read below instead of contacting us by text, phone, FB live comments, carrier pigeon, etc.Please note: our amazing community remains strong, but our membership terms have not changed given the current situation. Please review the terms before contacting us directly.
1. How can I participate in the remote workouts?
We thought you’d never ask! Here’s the deal: If you’re already a member, request to join the FH Remote Warrior Facebook group. If you want to see your fellow Fuelers and interact, log in via the Zoom link posted in the group description. The link is the same for all workouts. Workouts are also streamed on Facebook live during scheduled times and recorded if you prefer not to have your camera on. If you’re not already a member, we’d love to have you! Become a member via one of our many remote program services. We have individual or group options available.
2. Where can I find the FH Remote Warrior schedule?
The schedule can be found in the FH Remote Warrior FB Group or on ZEN PLANNER.
3. I have questions about the equipment on loan…
For right now, we will not be re-exchanging equipment. Please keep (and use!) the equipment you borrowed from us. We’ll have you bring it back to Fuelhouse 2.0 when the time is right!
4. How do I confirm my rates are current?
Check if you are current with your membership dues here, and then email info@fuelhousegym.com to make that switch happen!
5. I have friends that are asking all about FH and I hear you have a referral program! How does that work?
Super simple, amigos. You have friends who want to get as fit as you are and who want to have fun doing it. CLICK HERE
6. I’d like to support financially, how can I do that?
Keep your membership active and current. Get one-on-one training with one of our badass coaches Sponsor a member! We have set up a way, with online fundraising, for our loyal friends to have an actionable way to step up and help our community members who need it most.
PayPal:
Send a donation of any amount to molly@fuelhousegym.com IMPORTANT: If you're going this route, please select to send funds via PayPal's "Friends and Family" option to ensure excess fees aren't added.
Zelle:If your financial institution uses Zelle, send an individual donation to molly@fuelhousegym.com
**To clarify one more time: This is not for FUELhouse. This sponsorship fund is for financially struggling FH members due to COVID.
7. Can I put a hold or temporary suspension on my membership?
Yes, you can submit a request to hold your membership at least 7 business days before your next billing date. Billing dates can be found in Zen Planner or your bank account history. More terms and details about temporary suspensions can be found here.
8. Can cancel my membership online?
We’d hate to see you go, and hope you consider a temporary hold before cancelling. If you need to cancel, submit a request to cancel your membership with at least 30 days advance notice per the membership terms.
9. Pro tips to stay informed:
Follow us on Facebook and Instagram. We are posting like crazy to keep our community connected, active, grateful, and grounded. Check out the blog. Many of our emails are also posted as blogs to keep you informed. Subscribe to our mailing list via the blog page on the right. We’re sending updates weekly with all the juicy info you need.